September 2011
1 post
Task Management - stages and skills #toptasks
Spent a lot of last week hanging out with all the people who work in the Customer Carewords Partnership with Gerry McGovern. We all use the task management approach to do different things depending on our skills and areas of work. Here is my take on a complete picture of the stages and skills of #task management.
July 2011
1 post
Find a person applications don't make social...
Mr FindaPerson is working with a very successful company. It’s got great people, people, people who are really empowered to take action, its a real “get it done” type of place. It does cutting edge work in its field, it attracts great engineers to work for it and it makes money, a lot of money.
Here’s the thing they don’t have a find a person application. Not even a...
May 2011
2 posts
Clearing the smog of occupational spam
“If a company rids itself of occupational spam, they’ll have a 30 percent savings in time that is usually lost in handling unproductive e-mail,”
So said Gartner’s, Neil MacDonald in 2001. Its a problem that has not gone away. A 2006 survey[1] of 1,000 corporate employees, respondents reported spending wasting 30 minutes a day on email (either processing mails they should...
What makes you findable in your organisation?
In the BBC its programmes, in the Federal Reserve Board it’s Division and Section, in TetraPak its product. What I’m talking about is the defining tag makes you findable in any organisation.
In Federal Reserve Board your section or division puts others on the scent of what your knowledge is likely to be, who your colleagues are, what you might be able to help with or what you already...
April 2011
4 posts
Intranet governance
Lots and lots of people talking about this so Mr_FindaPerson thought he would have his say. If your structure is like this picture, well done, you have done a lot of great work and your intranet is probably a really good one but…
Mr_FindaPerson still has misgivings about the real strength of this model. Governance structure should connect directly to making peoples lives better - to the...
I love org charts on intranets (sometimes)
because sometimes intranet org charts are the maps people use to locate the right person. Mr FindaPerson knows that org charts are deeply unfashionable but I don’t care, if the org chart is important to your people, if it is part of the way they find people then it has to be important to your find a person design.
You are not in charge of how people find people, in fact you are a complete...
How to make great find people intranet apps
How do people find people where you work? What words do they use? How are people grouped by others? To make great find people apps these are the things you have to understand. @alex_manchester from step2 designs shows how IDEO built their person directory focusing on one task - finding project resources. IDEO is a project driven organisation so what project you work on is vital for others in...
2 tags
March 2011
6 posts
Who is in charge of finding people in your...
At the major media firm I worked at a couple of years ago, I got talking with the switchboard ladies (there weren’t any men) about finding people. Back in the day it was the switchboard ladies job to find people. Then they got outsourced and the new guys put the web team in charge of the phone directory.
The web team weren’t really interested in helping people find people (it wasn’t their job...
How much does finding people cost?
When we asked Intranet users what they did when they could not find people they said they often send a mail out asking for help. Often these kind of emails are blasted out to a wide audience many of whom don’t have the answer.
How long do your employees spend on unnecessary email? According to a 2006 survey [1] if only 1% of unnecessary emails were about finding the right person then the...
Finding people on your Intranet is easy, right?..
…not if you don’t know their name, if you want to find someone who knows something or can do something but you don’t have a name then chances are you can’t do it. I’m not just saying this, we tested finding people when you don’t know their name tasks over 100 times in 4 different Intranets, the failure rate? 40%
Here is how the tests worked. We recruited some...
Finding people #1 task on your Intranet
We’ve polled about 15,000 Intranet users asking them to vote for their top task and guess what? It turns out that there is one thing that nearly everyone needs their intranet to do. They need help finding people.
Find out more at my webinar. Register here https://www2.gotomeeting.com/register/771435978